Shipping policy

ORDER PROCESSING:

Please allow up to 48 hours to process your order. Expect an email within 24 hours to let you know we have received your order.

DELIVERY:

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. When your order is ready for delivery, you will receive an email confirmation that your order has been sent.

FLAT RATE SHIPPING:

Orders are generally shipped within 48 hours using Australia Post's delivery standard which is 2 - 3 days (within the same state) or 3 - 6 days (to another state). Flat rate shipping fee of $3.00 applies to all orders under $20 within Australia.

DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout.

Free shipping for all domestic orders over $20

INTERNATIONAL SHIPPING: 

We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. Delivery time can vary (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ‘Paw Print Press’ is not responsible for these charges and, if they are applied, they will be your responsibility as the customer. 

REFUNDS, RETURNS AND EXCHANGES: 

We accept returns for damaged orders on arrival up to 14 days after delivery. The item/s must be unused and in its original  condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible  at info@pawprintpress.com.au with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.

If you have any further questions, please don't hesitate to contact us at info@pawprintpress.com.au